Store Information

General information and policies relating to the UNSW Staff Gift Store.

About the Gift Store

The UNSW Staff Gift Store is operated by UNSW Merchandising, a business unit within Business & Campus Services.

The store has been created to offer UNSW staff a destination from which to purchase UNSW branded gifts for work purposes. Whether you are hosting visiting delegates, or you are travelling overseas and require gifts to take, the gift store offers options for all occasions.

Contact Us

The UNSW Merchandising team works 9am-5pm, Monday to Friday, so reach out with any questions during these hours. Any emails or phone called received outside these hours will be dealt with during the next business day.

UNSW Merchandising is located in the Chancellery on Level 1, Room 159. Or alternatively you can contact the UNSW Merchandising team on (02) 9385 9367 or email unswmerch@unsw.edu.au

Ordering

What is the ordering process?

  • Step 1, Order Received: Order is submitted via the Staff Gift Store. The staff member will receive an email confirming their order has been received and that Merchandising will check stock levels to ensure the order can be fulfilled.
  • Step 2, Order Being Processed: If all items are in stock, Merchandising will confirm this with you via email and will then contact the listed approver on the order to seek formal approval. If some or all of the products ordered are unavailable, Merchandising will contact the staff member to discuss options.
  • Step 3, Order Approved: The listed approver on the order has provided their formal approval to Merchandising. The order is now packed and is ready for collection from Merchandising’s office.
  • Step 4, Order Collected: Customer will receive an email notifying them that the order has now been collected and there is no further action required.

 

Payment

 

How do I pay for my order?
As the gifts are specifically for business use only, the only available payment method is journal transfer. Once the order has been processed and the order has been approved, finance will organise an internal journal transfer to the dept ID and fund code provided in the order.

What if I don’t know my dept ID or fund code?
We won’t be able to process orders without this information so you would need to reach out to your finance business partner to attain this prior to ordering.

Delivery

What are the delivery options?
As the Staff Gift Store is run internally with most stock held on-campus, UNSW Merchandising currently does not offer shipping. The customer will need to collect the order from the UNSW Merchandising office.

Can someone else pick up my order for me?
Yes. This will need to be organised in advance so UNSW Merchandising can release the order to the nominated staff member. ID must be shown upon collection.

What if my order is urgent?
Email unswmerch@unsw.edu.au and we’ll do our best to expedite your order as quickly as possible.

Returns

What if my product is faulty?
Please contact us immediately and depending on availability of stock, we will make a replacement product available as soon as possible. There will be no additional charge to replace the faulty product.

What if I change my mind?
Due to the ordering processes we have in place, we cannot offer refunds. We ask that prior to ordering, you ensure approval has been granted to purchase products against your business unit and that you have taken the time to consider your purchase.

Privacy

Personal information collected at the University of New South Wales ("UNSW") through UNSW websites is handled in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).

Stay Connected with Updates

You can also sign-up to stay connected with UNSW Merchandising initiatives by adding your name to our email list.