Who do I contact for repair & maintenance related issues that are the University’s responsibility?
For repairs and maintenance issues that fall within the University’s (the Lessor) responsibility as per your Lease/Licence agreement, you should get in touch with EM Assist in the first instance, to carry out the repairs.
You can contact EM Assist on:
- Mon-Fri, 8am-4:30pm
- Ph: (02) 9385 5111
- E: firstname.lastname@example.org
- W. http://www.estate.unsw.edu.au/about-us/contact-us
If your matter is urgent and it is outside EM Assist hours, please contact UNSW Security.
- Ph: (02) 9385 6666
To follow up on the progress of an existing repair and maintenance issue, you may contact the relevant buildings Facilities Manager.